NovaPop Wholesale Shipping Policy

At NovaPop, we are committed to providing fast, reliable shipping to our wholesale partners throughout the United States.

Order Processing

Most wholesale orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or product launches, processing times may be slightly longer.

Shipping

All orders ship from our U.S. warehouse.
We work with trusted carriers such as UPS, FedEx, and USPS to ensure reliable delivery.
Shipping rates are calculated at checkout based on order size, weight, and destination.

Transit Times

Estimated delivery times:

Standard Shipping: 2–7 business days
Expedited Shipping: Available upon request (additional charges apply)

Delivery times are estimates and may vary based on carrier performance and destination.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Freight Orders

Large wholesale orders may ship via LTL freight. If freight shipping is required, our team will contact you to coordinate delivery and provide tracking details.

Shipping Address

Please verify your shipping address before placing your order. NovaPop is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information.

Lost or Damaged Shipments

If your shipment arrives damaged or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date for lost shipments). We will work with the shipping carrier to resolve the issue as quickly as possible.